• Diamond Club - My... Let me preface sorry for my extended review: My party of five stayed at the Royalton to celebrate a 50th birthday (and what was also supposed to be double October anniversaries celebration). Winston - steakhouse waiter was great; Aaron - best waiter at the buffer; Felton - bartender at the Sports Bar and Samantha at the Teen club - all were wonderful.Food: overall very good; in the past year we traveled to Dreams Riviera Cancun and Hilton Rose Hall Montego Bay and the food here was on par.We did not encounter any electrical, towel, or rudeness issues during our week.Areas for improvement: Lunchtime/afternoon food options poolside or beachside need to be expanded. Had booked this 6 months in advance so had plenty of time to read all the comments good & bad...the good outweighed the bad so i was happy with my choice.Check in was relatively quick being hideaway we were taken to the hideaway lounge to sit down and have a cold flannel and drink of choice brought to us whilst we checked in. My only complaint with the week here were some of the obnoxious and entitled guests. For 6 adults having a great time, this was a serious buzz kill. Go above and beyond.
Royalton Diamond Club was the perfect choice. And since my stay isn’t over I’m sure more things will come up.Overall, just save your money and go somewhere else. But never say never and we met some amazing people on our stay and not ruling it out if the price was right we most probably would go back to compare. Roberto, Black Barbie and Tutti Frutti from the entertainment crew, Lenny and Charly from the Diamond Beach bar, Angel and Christian from Martini bar, Juan from Diamond Pool bar and Jose Luis our butler. I am sure a lot of travelers will consider it useful and clarifying. sax, violin, duets to name just a few really good BUT could do with some music during the morning as it all got a bit much at times when you had at least 3 different speakers being blasted for different locations mainly USA folk...again no big issue but was annoying. BUTLER SERVICE Dear 849NeilBWe apologize for any bad impressions that may have been caused by our loyalty program staff. This happened one day and when he came back he continued to put in sprite, coke and Fanta.SUMMARYGreat hotel. The rooms were clean and modern, I prefer white blankets and linen and was glad to see this. We very much appreciate your comments regarding our hotel facilities. There also did appear to be "top shelf liquors" and the DC lounge and lobby bar were certainly pretty well stocked, granted we're not the most sophisticated drinkers. Things we didn't like about the room:The Iron - It was a nightmare. Food and choice of restaurants are brilliant. Overall - my vacation was not ruined by the buffet, lack of towels or power outages. We very much appreciate your comments regarding our hotel facilities. Clean, stocked drinks, extra pillows, everything we needed. Could have eve been more if im honest.....all areas are kept very clean and tidy even the Gardens are well maintained..it is a very beautiful resort.Beach-WOW it stank and could not venture into the water at all on some days ,.This is not reflection on the hotel and we did know before we went about the beach but it is such a shame about the murky water smell etc.....as the beach is very nice with plenty of loungers/cabanas. I wish the staff would remove any towels left for long periods.FOODIf people complain about the food, I feel they are just serial complainers. However, the pools close EARLY. I prefer adult only resorts.More. It was even better than our last trip. After yessing him to death, he finally showed us to our room. Please see our partners for more details. We enjoyed all restaurants, the only one we didn't try was Grazie (Italian) as it just didn't appear to have a pleasant ambiance, kinda sterile looking place. Smell - There was a constant "damp" smell. The bathroom had an oversize Jacuzzi…who has time to fill up that overlarge thing…there was a beach and outdoor whirlpool for me to tackle. The three stars are for the resort, the management, the food and lack of entertainment. The staff that we had the most dealings with were awesome. He took us to Black River, YS Falls for ziplining, and then capped off the day at Rick's Cafe.
Overall, I rate the resort a little bit below very good, much better than Dreams Palm Beach (see that review as well) but I probably would never stay here again. Our room was a genuine ocean view. Entertainment very low key considering it was adults only. ), the "legendary" Everton who led me through my first yoga experience and remembers everyone's names, Bevan at the main pool bar, Natarsha in dinner buffet (who went to another restaurant to get our particular drink order), and Rudolph serving up omelettes every morning with a smile. Things we didn't like about the room: cmrng, General Manager at Royalton Negril, responded to this review. There was so much choice that you will always find something you like.Our Favourites:Hunters Steak House - Visited twice - Loved the Onion Soup and Rib eyeZen - Visited twiceZen Teppenyaki - Wasn't the best but okGrazzi - Visited twice - Great PizzasAgave - Loved the starters but not the main courseArmadillo - Really good choicesBuffet - So much choice. Fish Lamb gyros (my favourite) well worth a try especially if like us you don't like a big meal lunch times.Maid was very attentive always had our room cleaned and we had turn down every night with chocolates left & usually a little form of towel art ..elephant etc..lovely touch.Entertainment during the day was very low key in comparison to other hotels w have stayed in including another Royalton....but afternoons were good always various artists playing instruments. We are glad to learn how much you have enjoyed your stay at Royalton Riviera Cancun and that our facilities and service were up to your expectations. Luxury regardsAlfonso LopezGeneral Manager. The Iron - It was a nightmare. Armando was our poolside waiter. The ladies in the Diamond club made everything smooth and had us in our room in less than 20 min. Then they just ignored me. Alfonso L, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review. You won't be disappointed. Parents with obnoxious kids who run around like banshees dumping drinks in the pool and men of smaller stature wearing baseball caps demanding Kardashian-Jenner type accommodations. The private party that we attended was a great experience and the food and service at that event was great. Tried Zen, Hunter and Calypso and of course the Buffet and all were good. Our team aims to exceed expectations and create memorable moments for each and every guest, it is regrettable that this was not the circumstance - please send us an email at [email protected] as our management team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager, This is the version of our website addressed to speakers of English in the United States.
There were 2 set of couples and for our anniversary we decided to upgrade to the Diamond Club when we booked the trip. My only complaint with the week here were some of the obnoxious and entitled guests. These people are the "time share people" They say they don't sell time shares... yea right. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Great tasty food though.The only thing that would make this or any other resort better would be a non-smoking pool, bar and section of beach. In this time of the year we receive several groups of people coming to enjoy the spring break nevertheless we have standards already stablished to make the stay of each one of our guests unforgettable; we would love to extremely apologize for the poor experience you had due to this specific situation, we are going to make sure and investigate deeply along with our whole management in order to find out what really cost this situation, please receive our apologies for the inconveniences this might have caused you.We really appreciate your constructive observation as they help us to improve in all aspects, we would love to have the chance of welcoming you back in our property in the near future for us to try our best and create an unforgettable experience for you.Best regards,Stefano SturniResorts Manager Royalton Punta Cana Resort & Memories Splash Resort. The staff always went above and beyond. They were always smiling and asking if everything was all right.
This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. It was well worth the money extra money. Please see our partners for more details. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Diamond Club was the perfect choice. Ask changeurglasses about Royalton Negril, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 6 websites, Grand Lido Negril Au Naturel All-Suite-Resort. Not sure. There is something for everyone. Not urban center high end chef tasting menu but good. My only complaint with the week here were some of the obnoxious and entitled guests.
We were booked into Diamond Club. So friendly and attentive. We had stayed in Cancun before but not this far out. Seriously, management, food, towels, everything aside, lay on the beach and enjoy yourself, this location is amazing!However, we have to talk about the rest. All in all, a five star vacation the kids (and their parents)will remember for a lifetime. The buffet is terrible, the food is maybe warm and it is exactly the same everyday. The room was very spacious and A/C was a god send on those very warm days. Dear Changeurglasses,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. You never had to look for wait staff or an attendant. People the resorts are surrounded by water and damp air, except this smell. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. So basically after dinner we were all dressed up with no place to go. We arrived on Christmas Day. It was everywhere, over the clothes, the floor and the furniture There were 2 set of couples and for our anniversary we decided to upgrade to the Diamond Club when we booked the trip.
With its All-In Luxury™ concept, regal furnishings, and laidback island atmosphere, our Punta Cana hotel is sure to awaken your senses and treat you to a luxury vacation unlike any other.We encourage all our guests to try our Diamond Club which I s a premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests.
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